৳15,000

You need to train step-by-step to teach the work of the call centre. Below is a general training plan that may be useful for beginners.
call centre training plan.
The basic concepts and roles
What is a call centre and its types (inbound, outbound, customer service, telemarketing).
How the call centre works.
Roles and responsibilities of call centre agents.
The development of communication skills
Be clear and direct.
Skills of listening to the customer.
Positive language and voice control.
Solutions to common and complex problems.
How to deal with difficult customers.
Script and Dialogue Practice
Common customer questions and answers.
Learn to write inbound and outbound calls.
Learn the rules of Greeting, Holding, Transferring, Closing Call.
Technical knowledge and software training.
Software used in call centres (CRM, ticketing systems, call logging tools).
Use of headsets, computers, screen sharing, etc.
Securing customer data and information.
Problem Solving and Customer Handling
Customer complaints handling and resolution.
An understanding of customer needs.
Create guidelines to provide quick and effective solutions.
Live Call Practice and Evaluation
The practice of Mock Call.
Live chat and performance reviews.
Provide feedback and identify opportunities for improvement.
Who will teach you?
Those who want to work in a new call centre.
Those who want to build a career in customer service.
Those who want to improve their speaking skills.
Do you want to train online?
I will give a certificate at the end of the training
Confirmation of employment after teaching call centre work
If you are guaranteed a job after the call centre training.


E-mail: calljobsbd@gmail .com
01608-581882-01511 -590091